Customer Help Center

Tasker Interactions

• Can a Tasker bring a buddy/friend to team up on a task?
• What to do if a Tasker shows up but they aren't scheduled
• What are the Benefits of selecting a New Tasker?
• The Tasker won't stop texting me, what do I do?
• What to do if a Tasker No-Shows (Customer)

Payment Related Topic

• As a Customer, How do I change (edit) the payment amount?
• Disputing a task as a Customer
• What if a Tasker works more hours than the estimated duration?

App Functionality

• July 2022 App Release Update - Customer Changes
• Should I allow consent for my personal phone number to appear in the task?
• Messaging/Chat (Customer and Tasker Chat)
• Breaches - How do they work and when to issue one?

Process/How-To's

• How do I Pick/Select/Schedule a Tasker?
• How to Note the Taskers Profile - Internal Notes (Customer)
• What happens when a Tasker cancels a task?
• How do I Cancel a Task / What Happens When I Cancel a Task? (Customer)
• How to Cancel a Scheduled Tasker WITHOUT giving them a breach
• Hyer Assist Comments and Issuing Breaches

Customer General FAQ

• New Customer - Request a Demo
• General Terms of Use
• Customer Terms of Use
• What is a Preferred Tasker / How do I mark someone as a Preferred Tasker?
• Flexible Start Tasks - Customer
• Hyer Success Stories

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Trending Questions / Announcements

• RESOLVED: Known Issue - Private Task Posting - Production Technical Issue
• Customer Success Pointers and Trends - October 2022 
• CUSTOMER SUCCESS POINTERS ON USING THE HYER APP!