Tasker Interactions
- What to do when a Tasker Needs Help with the App or their Payouts
- Can a Tasker bring a buddy/friend to team up on a task?
- What to do if a Tasker shows up but they aren't Scheduled
- Tasker shows up but says they can't log in or hit the prompts
- What should I do if a Tasker is not dressed appropriately?
- What are the Benefits of selecting a New Tasker?
Payment Related Topic
- Updating Credit Card/Pay Out Method on File
- Tipping on a Task
- How do I confirm payment / payout a Tasker?
- As a Customer, How do I change (edit) the payment amount?
- Disputing A Task As A Customer
- How Do I Edit/Change the Payment Amount?
Mobile App and Desktop (Portal) Functionality
- Planning (Scheduling) Tool in Hyer's Customer Online Portal
- Hyer Calendar View
- Understanding the difference between a Flat Fee (Fixed) and an Hourly task
- July 2022 App Release Update - Customer Changes
- Should I Allow Consent for my Phone Number to Appear in the Task?
- Messaging/Chat (Customer and Tasker Chat)
Process/How-To's
- How to Handle an Injury/Incident On-Site with a Tasker
- Tasks Stuck as Scheduled or In Progress - Tasker Did Not Progress Through the Task
- Utilizing the Skills Enhancement on the Hyer Platform
- Preferred Taskers and How to Make someone a preferred Tasker
- How do I Pick/Select/Schedule a Tasker?
- How to Note the Tasker's Profile - Internal Notes
Video Training Modules
Customer General FAQ
- New Customer - Request a Demo
- What Does 'Not Rated Yet' and Zero (Empty) Star Ratings Mean?
- Tasker is Asking for Reasonable Accommodations or Asks to Bring a Service Animal with them to a Task
- Identical Tasks over Multiple Days
- General Terms of Use
- Customer Terms of Use