There are two different types of tasks that you can post, a Flat Fee or an Hourly task. It is important to know which type of task you want to post, and a lot of it will come down to the kind of work you want the Tasker to perform.
What is a Flat Fee task?
Flat Fee Tasks have a fixed price and a rough estimated completion time. This estimation is based on whether a Tasker is experienced or not. With Flat Fee tasks, the Tasker is being paid for a specific number of deliveries, activities, carts, or cases and not for the time spent accomplishing them. These Tasks are not subject to any increase in pay if the Task goes on longer than the estimated time listed.
Things to note for Flat Fee tasks:
- Even though you post an estimate for the time it normally takes to complete the task, Experienced Taskers may take less time to complete a Flat Fee task.
- Taskers will only be paid for the number of activities completed, regardless of how long they work.
- If a Tasker completes the task earlier than expected (or estimated), you should not have them stay longer to complete more work (deliveries, activities, carts, or cases) unless you agree to pay them for the extra work or create an add-on task for them, so they are compensated correctly.
- If you ask the Tasker to stay and complete extra work without creating an add-on task, that Tasker will edit the payment amount when requesting payment. Please make sure if you are not the one confirming payment that, you let whoever is confirming payment of what that Tasker should be paid to avoid a dispute.
When should I choose a Flat Fee task?
Generally, Customers will choose a Flat Fee task for stocking, reconditioning, or any other type of measurable (amount/quantity of items) of work done.
Flat Fee Example: A Task for three activities is posted with a total payment of $40.23 (what the Tasker will get, not your total cost). The estimated time to complete the task is 1:30 hours.
Scenario A: The Tasker completes one activity but works for 1:30 hours. This Tasker will only be paid $13.41 (completed one-third of the Task).
Scenario B: The Tasker completes three activities and works for two hours. This Tasker will be paid $40.23 because they completed all the activities even though it took them longer than expected.
Scenario C: The Tasker completes 3 activities in 1 hour. This Tasker will receive $40.23 because they completed all activities. This Tasker does not need to work anything extra or stay longer to receive the full payment.
What is an Hourly task?
Hourly tasks are paid out a specified dollar amount for each hour worked. Depending on how your task templates are set up or the duration of your task, you may have the option to include an unpaid break (normally 15 or 30 minutes).
When should I choose an Hour task?
Hourly tasks are normally selected when you can’t really quantify the work being done. Some task types for hour payments could be something like reset work, dishwashing, bussing tables, working at a deli counter, gathering carts, serving, cleaning, etc.
Things to note for Hourly tasks:
- Here are some things to help reduce confusion for the Tasker and lessen the likelihood of having the task disputed. If including unpaid breaks for your hourly task, you will want to clearly state that the breaks are unpaid and how long. For example, if you post a task for 8 hours and have the tasker take a 30-minute unpaid break, that Tasker will only receive 7:30 hours of pay (if on-site for only 8 hours) unless they stay an additional half hour to work the full 8 hours.
- If the Tasker works straight through without taking their unpaid break and you are not the one confirming payment, notify the manager who is confirming payment of the actual hours worked to avoid a dispute.
- If a Tasker requests full payment but was not there the whole time, you will want to edit the payment to reflect what was actually worked before confirming.
If you have any questions or would like to add a new task type, please reach out to your Field Operations liaison or Customer Support.