Hyer's in-app chat feature allows you to communicate directly with Taskers who are scheduled to work the task before, during, and after a task. You can use chat to provide instructions, answer questions, coordinate what to do on arrival, and address questions related to the task.
How Do I Message a Tasker?
- Open the Hyer app and locate the task.
- Open the task and tap the Chat icon in the upper-right corner.
- Enter your message and tap Send.
How Do I Know If a Tasker Has Messaged Me?
When a Tasker sends you a message, a notification indicator will appear in the bottom navigation bar of the Hyer app.
Tap the notification to view and respond to the message.3
Will Taskers Receive Notifications When I Message Them?
When you send a message through Hyer's in-app chat:
- The Tasker receives a notification within the Hyer app.
- If the Tasker has push notifications enabled, they will also receive a push notification on their device.
When Should I Use Chat?
Use the in-app chat feature to:
- Respond to questions about task instructions or expectations.
- Provide additional directions or clarification.
- Communicate about arrival instructions or changes.
- Locate a Tasker if they are on-site but hard to find.
- Follow up with a Tasker who left the task location without requesting payment.
- Address questions or concerns related to a task.
Can I Set Up Automated Messages?
Yes! If you frequently send the same instructions or reminders for specific task types, Hyer may be able to set up automated chat messages for you.
Contact your Field Operations liaison or Hyer Support to discuss available options.
Are Chat Messages Saved or Monitored?
Yes. Messages sent through Hyer's in-app chat are associated with the task and archived.
Certain messages may be flagged for review by Hyer when potentially inappropriate language or policy violations are detected.
Keeping communication within the app helps maintain a record of task-related conversations.
What If a Tasker Is Being Unprofessional or Harassing Me?
If a Tasker is being harassing, combative, or otherwise unprofessional:
- Avoid engaging through chat.
- Contact Hyer Customer Support at support@gohyer.com.
- Include the Task ID, Tasker's name, and a brief explanation of what occurred.
Our team will review the situation and determine the appropriate action. If necessary, Hyer can turn off the chat for the affected task.
Important Reminders
- Use Hyer's in-app chat for task-related communication.
- Keep all messages professional and relevant to the task.
- Avoid sharing unnecessary personal contact information.
- Contact Hyer Support when an issue requires additional assistance.