Taskers must be officially scheduled for a task in Hyer before they begin working.
If someone arrives at your location but isn't assigned to a task, DO NOT allow them to begin working until you can create a task for them and ensure they are marked as the scheduled Tasker.
Why Is It Important for Taskers to Be Scheduled?
Allowing an unscheduled Tasker to work can create several issues:
- Payment: Taskers who are not assigned to a task cannot request payment for their work through the Hyer app.
- Insurance Coverage: Individuals performing work outside a scheduled Hyer Task are not covered under Hyer's Occupational Accident Insurance (OAI) or Workers' Comp for W2 tasks.
- Liability: Allowing someone to work without an active assignment may create additional risks for both the Tasker and the business.
What Are My Options if a Tasker Arrives Without being Scheduled for a Task?
If you would like the Tasker to work, you can:
- Assign Them to an Existing Task: If you have an open task and the Tasker has applied, select them as the Tasker.
- Create a New Task: Post a Public or Private Task and have the Tasker apply or accept the invitation. Ensure they are officially scheduled before beginning work.
If you don't have a task available or do not wish to schedule the Tasker, please refuse them work and send them home.
Important: A Tasker arriving at your location does not obligate you to provide work. They must be officially scheduled in Hyer before performing any tasks.
What if Someone Arrives to Work on Behalf of Another Tasker?
Taskers cannot send friends, family members, or other individuals to complete tasks on their behalf.
This also applies to Taskers bringing someone along to help complete their assigned work.
If someone arrives to work under another Tasker's account:
- Do not allow the individual to work.
- Ask them to leave the work area.
- Gather the following information:
- Name of the individual who arrived
- Name of the Tasker they were attempting to work for
- Associated Task ID
- Report the situation to Hyer Support at support@gohyer.com so the issue can be reviewed.
Need Additional Assistance?
If you're unsure whether a Tasker is properly scheduled or need assistance assigning someone to a task, contact your Hyer Field Operations Representative or Hyer Support at support@gohyer.com.