After a Tasker completes a Task, they will submit their payment request for your review.
Before confirming payment, always review the Tasker’s requested amount and make sure the Actual Activities or hours reflect what the Tasker actually worked. If the Tasker requests additional payment, you will also be able to review their explanation and who they state approved the additional work before approving the final amount.
Reviewing a Tasker’s Payment Request
Open the completed Task and review the payment request.
On the Confirm Completion screen, review:
- Planned Activities or Planned Hours – The amount that was originally planned for that task.
- Tasker Requested – What the Tasker is requesting to be paid.
- Actual Activities – The amount that will actually be used to calculate payment. This is what you can edit to the correct amount worked.
- Tasker note for extra Activities – If applicable, the Tasker’s explanation for requesting additional activities or payment.
- Extra Hours Approved By – If applicable, the person the Tasker says approved the additional work.
How to Edit the Payment Amount
You can adjust the payment up or down before confirming it.
Update Actual Activities/Hours to reflect what the Tasker actually worked.
If the Tasker requested additional activities or hours, review their explanation before making an adjustment.
If you lower the amount requested, you must enter an explanation in the Explanation for Lower Activities. This explanation will be visible to the Tasker and Hyer Support. Please provide enough details to explain the reduced amount, as this helps to avoid a payment dispute
Review the updated Payment to Approve before confirming.
How Long Do I Have to Review Payment?
In most cases, you have 24 hours from the time the Tasker requests payment to review the Tasker’s payment request and confirm payment.
If the payment requires additional review—such as when the request for payment is more than what the task was posted for, or more information needs to be reviewed due to GPS issues with pictures on surveys, you will have up to 72 hours from the time the Tasker requests payment.
Best practice is to review and confirm payment as soon as time allows.
Best Practices
Before confirming payment:
- Make sure the payment reflects the work actually completed.
- Review the Tasker’s explanation for any additional hours or activities.
- Verify additional work with the on-site manager when needed.
- Clearly explain any reduction to the Tasker’s requested amount.
- Double-check the final payment amount before selecting Send Payment.
📌 If, for some reason, you realized that the Tasker is owed more money, please email our Support team at Support@gohyer.com with the information, and we will be able to get the payment adjusted.