You may only work at the location listed in your scheduled task. Always verify the complete address before traveling to and starting a task.
If you cannot tap, 'I've Started Working,' it is more than likely you are at a location other than where your task is scheduled.
If You Arrive at the Wrong Location
- Do not begin working at that location. You will not be able to tap the prompts ('I've Started Working,' 'I'm Done'), and you will not be able to request or receive payment.
- Review your scheduled task in the Hyer app and confirm the correct address.
- Message the Customer through the task chat immediately. Let them know you went to the wrong location and provide your estimated arrival time.
- Travel to the correct location and begin the task
If you arrive at the wrong location and are not able to make it to the correct location to complete the task, notify the Customer via chat, then follow the cancellation instructions in the Hyer app.
See: I Can’t Make It to My Scheduled Task. How Do I Cancel My Task, and How Do I Contact or Message a Customer or Manager?
How to Find Your Task Location
To view the correct location:
- Tap Tasks at the bottom of the Hyer app. Go to your 'Active' tab.
- Review the address posted on the front of your task.
If you need assistance, contact Hyer Support at support@gohyer.com. Include your name, Task ID, and an explanation of what happened.