Scheduled for your first Hyer task? Welcome! Knowing what to expect and preparing ahead of time can help your first task go smoothly.
Here are a few important things to know before you head out.
Before Your Task
Make Sure Your Task Shows as Scheduled
Only go to a task if your status shows Scheduled in the Hyer app.
If you applied for a task but your status still shows Applied, you are not scheduled to work that task. Learn more here: How Do I Know If I’m Scheduled and Approved to Work a Task?
Read the Entire Task Description and Instructions
Every task is different, so always read the full task description and detailed instructions before arriving.
The instructions may include important information about:
- Where to report when you arrive
- Who to ask for
- What work you will be completing
- Dress code or clothing requirements
- Supplies or equipment you may need
- Check-in and check-out requirements
- Required surveys or photos
- Customer-specific instructions
Following the task instructions is an important part of successfully completing your task.
Charge Your Phone
Bring your phone fully charged.
You'll need the Hyer app throughout your task to complete important steps, which may include checking in, following prompts, completing surveys, uploading photos, checking out, and requesting payment.
Double-Check the Location and Start Time
Before leaving, verify the date, start time, and location listed on your scheduled task.
You must work the task at the scheduled location and start time.
When You Arrive
Follow the arrival and check-in instructions listed in your task.
Depending on the task, you may need to:
- Check in through the Hyer app.
- Sign in on a Customer's sign-in sheet.
- Find or have a manager or supervisor paged.
- Report to a specific area of the location.
- Follow other Customer-specific arrival instructions.
Some tasks are unsupervised, so a manager will not be available on-site. Always follow the instructions provided for your specific task.
While You're Working
Follow the task instructions and complete the work you were scheduled to perform.
Pay attention to any prompts in the Hyer app and complete them when instructed.
- On The Way - Must be selected when you leave to go to the task
- I've Started Working - Must be used as soon as you are on-site and start to work on the task
- I'm Done - This must be done before leaving the task site
- Request Payment - Complete the payment request after selecting I'm Done and before leaving the task site.
- Learn more here: Task Prompts: When to Tap On The Way, I've Started Working, and I'm Done
If your task requires a survey or photos, make sure you complete all required questions and submit the requested unique photos while you are still at the task location.
Have a Question or Problem?
For a supervised task, speak with the manager or supervisor on-site when appropriate.
You can also use the Contact Customer chat feature within your scheduled task when you need to communicate with the Customer.
Before You Leave
Don't leave as soon as the work itself is finished. Make sure you've completed all required check-out steps first.
Before leaving:
- Complete any required surveys or photos.
- Check with management when required and make sure your work is complete.
- Follow all check-out instructions for the task.
- Select I'm Done when you have finished working.
- Complete the steps to request payment.
Your task instructions may include additional steps, so always review them before leaving the location.
What If I Can't Make It to My First Task?
If you are scheduled for a task and can no longer work it, you must cancel the task in the Hyer app.
Do not simply miss the task or assume that messaging the Customer cancels it.
📌 Remember: Being prepared starts before you arrive. Read the entire task, confirm that you're Scheduled, charge your phone, arrive prepared, and follow all task instructions and prompts from start to finish.