The Hyer app uses your phone’s location to confirm that you are at the correct task location.
Location access is needed to:
- To use the GPS location to find tasks near you.
- Use the task prompts to mark that you have started and finished a task. The app will not allow you to mark that you have started working if it does not recognize that you are at the correct location. If you cannot go through the prompts, there is no way to request or receive payment.
- Is needed to recognize your location for pictures on surveys.
Keep your location services and Precise Location turned on while using the Hyer app.
Turn On Location for an iPhone (iOS)
The steps may look slightly different depending on your phone.
- Open your phone’s Settings.
- Tap Privacy & Security.
- Tap Location Services.
- Make sure Location Services is turned on.
- Scroll down and select Hyer.
- Select Always.
- Turn on Precise Location.
Turn On Location for an Android Phone
The steps may look slightly different depending on your phone.
- Open your phone’s Settings.
- Tap Apps.
- Select Hyer.
- Tap Permissions.
- Tap Location.
- Select Allow all the time.
- Turn on Precise Location, if shown.
You may also be able to press and hold the Hyer app icon, select App info, and then select Permissions.
Location Is On, but the App Still Says I’m Not There
Try these steps:
- Make sure Precise Location is turned on.
- Make sure you are at the task location shown in the Hyer app.
- Close and reopen the Hyer app.
- Check that your phone has a cellular or Wi-Fi connection.
- Turn your phone’s location services off and back on.
If you still cannot start or finish your task, email Hyer Support at support@gohyer.com. Include your name, Task ID, and a screenshot of the message you see.
Tasks That Require Photos
Location services and photo geotagging are separate settings.
If your task requires photos, make sure geotagging is also turned on for your camera.
See this article to learn more: How To Turn On Geotagging For Your Photos