Creating a strong, healthy relationship with a Customer is vital to your success as a Tasker. A great Customer experience not only earns you better ratings and more repeat work—it also strengthens your reputation across the platform. You are your own brand, and how you represent yourself makes an impression.
Here are some key ways to build trust and maintain a professional relationship with every Customer you work with:
Be Reliable and Punctual ⏰️
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Always show up on time. Arriving late—even by a few minutes—can hurt your chances of getting repeat tasks.
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If you’re running late or face an emergency, communicate clearly through the app customer chat as soon as possible.
- A great tip is to set the alarm on your phone for when you need to leave and make sure your phone has a full charge 🔋️ helps because you will need your phone throughout the entire task.
- Click on the prompts correctly so they know you are on your way and the system logs your time on site correctly.
2. Communicate Professionally 💬
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Keep your messages courteous and concise.
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If you have questions about a task, ask them before you arrive or during downtime—not after the task is already completed.
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Avoid using slang or overly casual language. Treat every message like it’s going to a potential employer.
Follow the Instructions Carefully
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Read the task description thoroughly before starting. Make sure you understand what’s expected.
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If a Customer has provided special instructions or preferences, be sure to follow them.
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Bring the required items listed in the task and complete each step as described (including directions and survey submissions for unsupervised tasks.)
Present Yourself Professionally 👔️
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Dress appropriately for the task. If a specific dress code is mentioned, follow it exactly.
➤ Read more about Dress Code Guidelines -
Even if a dress code isn’t listed, wear clean and appropriate clothing that shows you’re ready to work. Failure to follow the dress code may cause you to be sent home, or they may not want to select you for future tasks.
- Be kind and respectful to store employees and store patrons. Being unprofessional, argumentative, or not accepting feedback on how you are working is noticed and reported by the Customer and may mean the Customer will not select you again for tasks in the future. Unprofessionalism may also cause your account to receive a breach or affect your account standing on the platform.
Profile Message and Headshot 📸️
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Your profile is the Customer’s first look at who you are.
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Use a clear, friendly headshot that reflects professionalism.
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Craft a short profile message that’s polite and highlights your work ethic.
- ➤ Learn more here
Requesting Payment 💲
- Only claim payment for the amount of time actually worked. Never request payment for more than is worked.
- Let management know if you are taking a break. (Don't take extended breaks.)
- Be sure to sign in and out if that task requires it.
- Avoid leaving early or abandoning the task. This, along with requesting the incorrect amount worked, can cause a poor experience for the Customer and goes against the Terms of Use and the Hyer Standard.
Cancel if you Can't Work ❌
- To avoid a breach, you must cancel at least 6 hours in advance from the tasks scheduled start time.
- Do not ask the Customer to cancel the task. Canceling the task is your responsibility.
- ➤ Click here to learn more.
If you have any concerns, please reach out to Tasker Support.
Hyer reserves the right, per the Tasker Terms of Use, to “terminate or suspend your access to all or part of the Hyer Platform for any or no reason.” And every Tasker agrees to “fulfill the commitments you make to Costumers, including without limitation performing the Task(s) agreed, communicating clearly and promptly through communication channels provided by the Hyer Platform and/or responding to invitations promptly, and being present and/or available at the time you agree upon with your Customer.”