Building a professional relationship with Customers can improve your experience on the Hyer platform. Customers may remember Taskers who are reliable, communicate professionally, follow instructions, and complete quality work. Likewise, a Customer will remember if a Tasker provides a poor experience or is unprofessional.
A positive experience can also improve your ratings and increase the likelihood that a Customer will select you for future tasks or send you a Private Offer.
Arrive on Time and Be Prepared
Before the task:
- Review the task date, start time, location, dress code, and detailed instructions.
- Make sure you have any required supplies, such as gloves, safety shoes, or a box cutter.
- Charge your phone because you will need it to use the Hyer app throughout the task.
- Allow enough travel time to arrive and check in by the scheduled start time.
If an unexpected delay occurs, notify the Customer through the in-app chat as soon as possible. Communicating does not excuse a late arrival or prevent a breach, but it allows the Customer to prepare for the delay.
Use the App Prompts Correctly
Use each task prompt at the appropriate time:
- Tap On The Way when you actually leave for the task.
- Tap I've Started Working when you arrive and begin working.
- Complete all required task questions, surveys, photos, and other prompts.
- Tap I'm Done while you are still at the task location.
- Complete Request Payment before leaving.
Using these prompts correctly helps the Customer understand your task status and may be required for accurate task and payment records.
Learn more: Task Prompts: When to Tap On The Way, I've Started Working, and I'm Done
Communicate Professionally
Use the in-app Customer chat for task-related communication.
- Keep messages polite, clear, and concise.
- Ask questions early if an instruction is unclear.
- Respond promptly when the Customer contacts you during the task.
- Avoid slang, inappropriate language, arguments, or disrespectful comments.
Remain professional when communicating with Customer management, employees, other Taskers, and members of the public.
Follow the Task Instructions
Carefully review and follow the detailed instructions, including:
- Check-in and check-out requirements
- Dress code and required supplies
- Break instructions
- Photo, survey, or documentation requirements
- The work you are expected to complete
If the Customer asks you to perform work that is not included in the task instructions, use the in-app chat to clarify the request. Do not request additional payment or report additional time unless the work was authorized and completed.
Accept Feedback Professionally
A Customer may provide instructions or correct how work is being completed. Listen carefully, ask respectful questions if clarification is needed, and make reasonable corrections related to the posted task.
Argumentative, threatening, discriminatory, or otherwise unprofessional conduct may be reported and could affect your ability to work future tasks or your account standing.
Take Breaks Appropriately
Follow the break information provided in the task instructions.
- Let the appropriate manager know before taking a break.
- Return from the break on time.
- Do not take extended or unauthorized breaks.
- Do not include unpaid break time when requesting payment.
Learn more: Unpaid Breaks: How They Affect Your Task and Pay
Complete the Task and Request Payment Accurately
Remain at the task until the scheduled work is completed unless the Customer releases you early or an emergency prevents you from continuing.
When requesting payment:
- For an hourly task, submit only the time you actually worked.
- Do not include in your payment request time for unpaid breaks or time that you were not working.
- For a flat-fee task, accurately report the amount of work completed.
- Complete all required photos, surveys, and task documentation.
- Never request payment for work, time, or activities that were not completed.
Leaving early, abandoning a task, or requesting payment for more than was worked may result in a payment dispute, breach, or other action affecting your account.
Learn more: How to Request Payment
Cancel as Early as Possible
If you cannot attend a scheduled task, cancel it through the Hyer app as soon as possible.
Do not ask the Customer to cancel the task for you. Canceling a task is the Tasker’s responsibility. Cancellations made less than six hours before the scheduled start time may result in a breach.
Learn more: I Can’t Make It to My Scheduled Task. How Do I Cancel My Task
📌 Remember
The strongest Customer relationships are built through reliability, accurate work, clear communication, professionalism, and honesty. Every task is an opportunity to build a positive reputation on the Hyer platform.
If you need assistance with a task or Customer interaction, please email Hyer Support at Support@gohyer.com.
Hyer reserves the right, per the Tasker Terms of Use, to “terminate or suspend your access to all or part of the Hyer Platform for any or no reason.” And every Tasker agrees to “fulfill the commitments you make to Customers, including without limitation performing the Task(s) agreed, communicating clearly and promptly through communication channels provided by the Hyer Platform and/or responding to invitations promptly, and being present and/or available at the time you agree upon with your Customer.”