Throughout your task, the Hyer app will guide you through prompts that must be completed at the correct time and location.
These prompts help create a record of your task activity, including when you are on your way, when you arrive and begin working, and when you finish.
🚨 IMPORTANT: Do not tap prompts early, late, or after leaving the task location. Completing prompts incorrectly or skipping them may cause issues with your task or payment.
PROMPTS
🚗 On The Way
Tap On The Way when you are actually leaving for your Scheduled task. This prompt appears one hour prior to the scheduled start time.
This lets the Customer know that you are on your way.
If you do not tap On The Way, the Customer may believe you are not coming and could cancel you from the task.
Do not tap On The Way unless you are actually heading to the task.
📍I've Started Working
Tap I've Started Working when you are at the correct task location and are actually beginning work. Do not tap this prompt until you arrive or are ready to begin the task.
For supervised tasks, check in with the store lead, manager, or supervisor as required before beginning your work.
📝 Surveys and Other Required Prompts
Some tasks may include additional questions, surveys, photos, quantities, or other required information before tapping 'I'm Done'.
Complete every required field carefully and accurately. Missing required information may prevent you from moving to the next step and requesting payment.
✅ I'm Done
Tap I'm Done before leaving the task location. This is extremely important.
Do not wait until you get home, reach your vehicle, or leave the area to tap I'm Done.
Always complete the I'm Done prompt while you are still at the task location.
💲 Request Payment
Complete Request Payment before leaving the task location. Once you leave, you may not be able to correct missing information or verify details with the Customer.
Why Do the Prompts Matter?
Your task prompts help Hyer and the Customer understand what happened during your task. If you do not tap the prompts correctly, the task can expire, or there may be no way to back up your claim of working, as there is no evidence in the Hyer app that work may have been done.
That's why you should always:
- Tap On The Way when you actually leave for the task.
- Tap I've Started Working when you arrive and begin working.
- Complete all required task questions, surveys, photos, and other prompts.
- Tap I'm Done while you are still at the task location.
- Complete Request Payment before leaving.
📌 Never tap through prompts simply to move forward in the app. Complete each prompt when that step is actually happening. Tapping the prompts incorrectly can flag your task and account for review.
If you have any questions or need assistance with the app, please email our Tasker Support team at support@gohyer.com.