📌 This article applies to 1099 Task payments through Stripe. If you work W2 Tasks, pay is processed through Ascen. Click here for W2 payment information.
How the payment process works
Being paid by the Customer and receiving money in your bank account are two different steps.
When a Customer approves your payment, the money is deposited into your Stripe account—not directly into your bank account.
Then, from there, Stripe sends it to your bank based on your payout settings.
To see if you've been paid, check your Stripe Dashboard or the task status; if the task status says 'Done', the funds have been transferred to your Stripe account.
The final step is to transfer those funds to your bank account (either via Instant Payout or your scheduled Weekly Payout).
My Money Is in Stripe. When Will It Reach My Bank?
Once your money is available in Stripe, how it reaches your bank depends on your payout settings:
Weekly Payout: Stripe automatically transfers your available balance according to the Weekly Payout schedule.
Instant Payout: If you have an eligible payout method, you can manually request an Instant Payout.
Having issues with your payout or with the money not transferring from Stripe to your bank? Check your payout setting: Scheduled vs. Manual Payouts: What’s the Difference?
📌 New to Stripe? Stripe may place a 7–10 day hold on your first payout. This hold is managed by Stripe, not Hyer.
What If I Don't See the Money in Stripe?
First, check the status of your Task in the Hyer app. If it says 'Waiting for Payment,' the Customer has not yet confirmed payment. Remember that Customers generally have up to 24 hours after you tap “I'm Done” to review and confirm payment.
Some Tasks may take up to 72 hours for payment review if:
- You requested payment for more than the Task was posted for.
- There were issues with required survey photos or geotagging.
→ Learn more about the 24-Hour and 72-Hour Rule
If the status says 'Done,' the Customer has approved your payment, and the funds should be in your Stripe account.
Check your Stripe account to see whether the money is:
- Available in your Stripe balance
- In Transit to your bank account
- Already been deposited.
Still can't locate your payment?
If the Task shows 'Done' and you cannot locate the payment in your Stripe balance, payout history, or bank account, contact Hyer Support at support@gohyer.com.
Include your:
- Task ID
- Task date
- Task location