Not getting paid the amount you expected can be frustrating. Following task instructions and accurately documenting the work you complete can help prevent payment issues.
Here are five tips to help ensure you're paid correctly for the work you complete.
1 ) Checking In / Confirming Expectations
Follow the check-in instructions for your specific task and confirm the Customer's expectations before beginning work.
When you arrive:
- Follow all task-specific check-in instructions.
- Tap I've Started Working when prompted in the Hyer app.
- Make sure you understand what work you're expected to complete.
- Failing to check in correctly or complete the required app prompts can make it difficult to verify when you arrived and began working.
📌 Note that each task may have different instructions, so it is vital to ensure you review all the task details to avoid concerns.
2) Checking Out Properly
Always follow the checkout instructions provided for your task.
For supervised tasks, check out with the on-site manager overseeing your work before you leave. This gives you and the Customer an opportunity to confirm the work you completed and helps ensure it is accurately recorded for payment
- Complete the task according to the instructions provided.
- Check out with the appropriate on-site contact when required.
- Never leave a locked-down site, such as an overnight task location, without following the required checkout process and being let out securely.
Leaving without properly checking out leaves it up to the Customer to interpret what work was completed and estimate when you left, which can affect your payment. A Customer will not pay for work they are unable to confirm was completed.
3) Arriving on Time
Plan to arrive at your task on time and ready to work at the scheduled start time.
Arriving late can reduce the amount of work you're able to complete or the amount of time actually worked, which may affect the payment you're eligible to receive.
4) Survey Completion
Some tasks require surveys, photos, or other documentation to verify the work you've completed.
- Tasks that require a survey include specific instructions detailing the requirements for receiving payment for that task. If the survey is not fully completed or contains inaccurate information, the Customer will dispute the task.
- Ensure you have a good signal and can connect to wifi. Read the instructions for each task. Take all the pictures and save them on your phone until payment is issued.
- Note that if you do not complete the survey while on site or do not have the GPS turned on and working with your photos, the Customer will have up to 72 hours to confirm payment.
If the required documentation is missing or incomplete, the Customer may not be able to verify the work you completed.
5) Request Payment for What You Actually Worked
When requesting payment, always make sure your request accurately reflects the work you completed.
- When you request payment, if you did not work the full amount or all the hours expected, it is important to request only what you actually worked. You can do this by editing the amount under Activities or Hours (depending on your task type) when requesting payment.
- Note that if you request more than what the task was posted for, the Customer will have up to 72 hours to confirm payment.
Still need to dispute your payment?
If you've already been paid and believe the amount is incorrect, see How Do I Dispute the Amount I Was Paid for a Task? for instructions on submitting a payment dispute.