When you finish a task, always close out the task and request payment while you are still on-site.
Do not leave the location until you have completed the required prompts in the Hyer app. These steps help document your task completion and ensure you request payment for the correct amount of work.
How to Finish Your Task and Request Payment
When your work is complete:
- Tap I'm Done while you are still on-site.
- Complete all remaining prompts in the Hyer app.
- Complete the task survey, if one is required.
- Answer all required questions.
- Upload any required photos.
- Add a note for the Customer if there is anything they need to know about the work you completed.
- Tap Request Payment.
- Select the option that accurately describes the work you completed:
- No Changes to Task — You completed the task exactly as posted.
- Task was Modified — You completed a different number of hours, activities, deliveries, cases, or other quantity than what was originally posted.
- Review the payment amount carefully and submit your payment request.
📌 Remember: Always complete these steps before leaving the task location.
What If I Worked More or Less Than the Posted Amount?
Your payment request must accurately reflect the work you actually completed.
If you completed more or less than the quantity or amount originally posted, select Task was Modified when requesting payment.
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For example, A task is posted for 3 activities, but you complete 2 activities.
- Select Task was Modified, enter 2 as the actual number of activities completed, and review the revised payment amount before requesting payment.
When you request more than the task's originally posted amount, the Customer will automatically have up to 72 hours to review and confirm the payment request.
Do not select No Changes to Task if you did not complete the task exactly as posted.
⚠️ Important: You may only request payment for work you actually completed. Intentionally requesting payment for more work than you completed is not allowed and may result in a review of your Hyer account.
Remember
- If you need to submit a survey for your task, ensure you complete all the survey fields and upload any required pictures. The app will guide you through the prompts.
- Before leaving the Customer's location: I'm Done → Complete Prompts/Survey → Request Payment → Confirm the Correct Amount
- After you request payment, the Customer generally has up to 24 hours to confirm it. If you request more than the task was posted for, or there are geo-tagging issues with required photos, the Customer may have up to 72 hours to review the payment request.
- Learn more by viewing the article: Getting Paid: Understanding the Timing and the 24-Hour and 72-Hour Payment Rule