Creating a strong, healthy relationship with a Customer is vital to your success as a Tasker. A positive experience boosts your ratings, encourages repeat work, and enhances your reputation on the platform. Remember, you are your personal brand, and every interaction leaves an impression.
Here are some key ways to build trust and maintain a professional relationship with every Customer you work with.
Be Reliable and Punctual
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Punctuality - Arriving late, even by a few minutes, can hurt your chances of getting repeat tasks.
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If you’re running late or face an emergency, communicate clearly through the app customer chat as soon as possible.
- Communicate - If unexpected delays occur, message the Customer immediately via the in-app chat.
- Preparation - A great tip is to set an alarm on your phone for when you need to leave, and make sure your phone has a full charge. This helps because you will need your phone throughout the task, and to ensure you can request payment when you are finished.
Communicate Professionally
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Courteous and Consise - Keep messages polite and to the point.
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Ask Questions Early - If anything is unclear, clarify before starting the task to ensure the task is completed correctly and to their specifications.
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Stay Professional - Avoid using slang or overly casual language. Treat every message like it’s going to a potential employer.
Follow all Instructions
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Review Task Details Thoroughly - Review all instructions to ensure you have everything you need. Also, follow each customer's check-in and check-out policy.
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Respect Special Request - If a Customer has provided special instructions or preferences, be sure to follow them.
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Come Prepared - Bring the required items listed in the task instructions, such as gloves or box cutters.
- Prompts - Be sure to click the prompts correctly to ensure the Customer knows you are on the way. See this article for more information: The Importance of Hitting Prompts Correctly
Present Yourself Professionally
- Dress Code - Follow any specified dress code. If none is given, opt for clean, work‑ready attire. Even if a dress code isn’t listed, wear clean and appropriate clothing that shows you’re ready to work. Failure to follow the dress code may cause you to be sent home, and the Customer may avoid using you for future tasks.
- Courtesy - Be kind and respectful to store employees and store patrons. Being unprofessional, argumentative, or not accepting feedback on how you are working is noticed and reported by the Customer and may mean the Customer will not select you again for tasks in the future. Unprofessionalism may also cause your account to be breached or affect your account standing on the platform.
Requesting Payment
- Accuracy - Only claim payment for the correct amount that was actually worked. Never request payment for more than is worked.
- Breaks - Let management know if you are taking a break. (Don't take extended breaks.) Note each task to see if the task has unpaid or paid breaks.
- Work the Full Task - Avoid leaving early or abandoning the task. This, along with requesting the incorrect amount worked, can cause a poor experience for the Customer and goes against the Terms of Use and the Hyer Standard.
Canceling in Advance
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Proactive - Cancel any task you cannot complete within at least six hours of its start time to avoid any policy breaches.
- Do not ask the Customer to cancel the task. Canceling the task is your responsibility. Click here to learn more.
Maintaining clear communication, punctuality, professionalism, and integrity not only enhances the Customer experience but also helps you build a dependable reputation and increases the chances that they will select you for future tasks.
If you ever have questions or concerns, don’t hesitate to contact Tasker Support (support@gohyer.com).
Hyer reserves the right, per the Tasker Terms of Use, to “terminate or suspend your access to all or part of the Hyer Platform for any or no reason.” And every Tasker agrees to “fulfill the commitments you make to Customers, including without limitation performing the Task(s) agreed, communicating clearly and promptly through communication channels provided by the Hyer Platform and/or responding to invitations promptly, and being present and/or available at the time you agree upon with your Customer.”