Do I Need My Phone for Working a Task?
Yes. You must have your smartphone with you and cellular data access while working on a Hyer task.
The Hyer app is used throughout your task, so you'll need access to your phone before, during, and after completing the work.
Why Do I Need My Phone?
Depending on your task, you'll use the Hyer app to:
- View your task details and instructions
- Select required task prompts
- Complete surveys or answer required questions
- Take and upload required photos
- Communicate with the Customer when needed
- Check in and out
- Complete the steps to request payment
Always review and follow the instructions for your specific task.
Make Sure Your Phone Is Ready Before You Go
Before leaving for a scheduled task:
- Make sure your phone is fully charged.
- Make sure you have access to cellular data.
- Confirm that you can open and use the Hyer app.
- Review your task instructions before arriving.
If your battery is low, bringing a portable charger can also help make sure you have access to the app throughout your task.
Don't Forget Your Task Prompts
Your phone is also needed to complete the required prompts at the correct time: (Task Prompts: When to Tap On The Way, I've Started Working, and I'm Done)
- On The Way – Select this when you leave to go to your task.
- I've Started Working – Select this when you are on-site and begin working.
- I'm Done – Select this when you have finished working and before leaving the task location.
- Request Payment – Complete your payment request after selecting I'm Done and before leaving the task location.
For supervised tasks, remember to follow the task's check-out instructions and check out with management when required.
Completing prompts at the wrong time or after leaving the task location may cause issues verifying your task or delay the review of your payment.
📌 Remember: Your phone is an important part of completing a Hyer task. Keep it charged, connected, and available throughout your scheduled task.