There may be times that you apply to a task but are not selected to work it. There can be multiple reasons for this, including the Customer already selecting another applicant or the needs of the business have changed. There can be multiple applicants for each task, and we work hard to add new tasks and Customers to the platform to help increase your chances of being selected.
What should I do if I am not selected?
- Don't get discouraged! Keep applying for multiple different Customer and Task types to give yourself the best shot of being selected.
- Make sure you have a professional profile picture. View this article to see how to take an awesome picture for your profile!
- Update your Profile Message in the 'About Me' section! Think of your profile message as a cover letter. Why should they pick you? What are your strengths? Do you have great attention to detail and are always on time? These are great things to put here.
- Fill out your skills and experience by completing your full profile. See this article: How to update your Skills and Work Experience
- Make sure you are providing a good experience for the Customer. Make sure that you provide more than 6 hours if you must cancel or can’t make it to a task. Frequent late cancellations or no-showing a task can not only cause breaches on your account but can discourage a Customer from selecting you for tasks in the future.
- Make sure you accept any Private Offers. There are times when Customers will send out offers to taskers in their area. They are private offers that can be accepted or declined. If you are not interested in these tasks, you can simply decline them, and they will be removed from your tasks. If you accept a private offer, that means you are Scheduled to work, and failure to do so will result in a breach of your account.
- Adjust your filters. Make sure you remove any filters that may be preventing you from seeing all of the available tasks in your area. Also, check to make sure you have your radius set to 50 miles to increase your search. These filters will appear at the top of the screen when selecting the “Explore” button located at the bottom of the app.
What should you Avoid?
- Never call the Customer in an attempt to see why you were not selected.
- Never go to a task's location in an attempt to work the task you were not selected for or to meet with management about not being selected.
- Avoid Texting the Customer in an attempt to discuss being selected for a task.
- Never work on a task that you are not scheduled for! View 👉 this article to learn more.
All unprofessional behavior/conduct violates the Hyer Standard and terms of use and may result in your account becoming restricted or even disabled from the platform. Hyer reserves the right to "terminate or suspend your access to all or part of the Hyer Platform for any or no reason, including, without limitation, any violation of this Agreement."
How do I know if I am scheduled?
Make sure you turn on your 🔔 notifications! Click 👉 here to learn how! When a Tasker is offered a Task by a Customer, you will receive a push notification (if notifications are on); you will also receive an in-app notification and see a red dot beside the Tasks tab at the bottom of their screen. You will receive several notifications within the app itself. It will notify you when you are:
- Selected
- Two hours before the tasks start time
- If you haven't marked On The Way 30 minutes before the tasks start time