A breach means the Tasker did something that went against the Hyer Standard. Breaches impact the Tasker's account and may restrict/suspend their account for a certain period of time. Accumulating too many breaches can also lead to a Tasker being permanently disabled from working on the Hyer platform. Because of how it affects the Taskers account, it is very important to understand when and when not to provide a breach to the Taskers account.
If there ever is unprofessionalism or serious concerns, please reach out to Customer Support or your Field Operations liaison so we can look into this further and partner with you on a solution.
How to issue a breach
What happens when a Tasker receives a breach?
The Tasker's Deactivation Risk % goes up. It can also restrict/suspend their account for specific periods of time. Too many breaches may place their account at risk of being disabled from the platform. Click 👉️ here to learn more about how breaches affect the Tasker's account.
What if I issued a breach by mistake (I canceled the Tasker due to no work etc.)
Accidents 😮️ happen but don’t worry; we got your back! Simply write to Customer Support and let them know what happened and that you would like the breach removed. Please include the Tasker's name and the task ID when reaching out to support. Click 👉️ here to learn how to cancel a Tasker without giving them a breach.
Can we receive a breach as a Customer?
No, your account as a Customer cannot receive a breach. The Taskers do have the ability to rate you as the Customer based on their interaction with you throughout that task. Click 👉️ here to learn more about how ratings work.
Can I give a breach even if a Tasker completed a task?
Yes, breaches can be issued to the Tasker's account even if they completed the task. Please see the list below for when and when to avoid issuing a breach. If you have an unfavorable experience with a Tasker, you can also place an internal note on the Tasker's profile so other managers know what happened.
When you should issue a Breach ✔️ (these are just some of the examples, reach out to Customer Support if you have any specific questions)
- The Tasker was late (this is entirely up to you if you want to provide a breach on this situation)
- When the Tasker no-shows
- Walked off the task. Leaving early, etc.
- Tasker left a mess or didn't complete the task as directed
When you should NOT issue a Breach ❌️(these are just some of the examples, reach out to Customer Support if you have any specific questions)
- You have to cancel the task because the shipment didn't come in
- Canceling a task for a future date
- Canceling a task minutes before the start time (the Tasker may have forgotten to mark "On The Way" and may still show up)
Click 👉️ here to learn how to cancel a task without issuing a breach.
How do I issue a breach? 🧐️
- Click the ellipses in the upper right-hand corner of the task
- Select "Hyer Assist"
- Choose the reason for the breach
- Fill out the "Explain Below" section
- Hit "Submit"
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