Hyer Assist is an awesome feature, but it is important to know how to use it correctly!
Using Hyer Assist the right way will place a minor breach on the Tasker’s account. It is important that every time you use Hyer Assist that you write out a few notes as to why you are issuing the Tasker a breach. This helps our team have more knowledge of what happened, and we can take appropriate action if needed.
Reasons to use Hyer Assist ✔️
- The Tasker was late.
- The Tasker was a no-show.
- Acted professionally but did Not complete the task.
- Acted unprofessionally.
- Behavioral issues.
- Left the task site a mess and didn’t clean up after themselves.
- Tasker claims to have worked the whole task but left things unfinished.
- Did not complete the entire task.
Reasons to NOT use Hyer Assist ❌️
- To send the Tasker a message before the task starts. Please use the Tasker chat for this.
- To provide directions on the task. Please use the Tasker chat or call the Tasker if you can’t meet them at the location.
- The Tasker accidentally requested the wrong amount.
- Put a note in for other managers or field operations.
How do I find Hyer Assist? 🔍️See pictures below
- Click the ellipses in the upper right-hand corner of the task you need to note
- Select Hyer Assist
- Choose the reason you are using Hyer Assist
- Write your comments on what happened
Click 👉️ here to learn how to cancel out the Tasker WITHOUT them getting a breach!
Other Related Articles!
- Learn what a Breach is and how it affects the Tasker
- How to Cancel a Task / What Happens When I Cancel a Task?