What is a Dispute?
A Dispute is a request to have a review done of the payment you received from the Customer for a specific task.
How Does a Dispute work?
Once a Dispute comes through the system, it is turned over to the appropriate party for investigation.
Investigating a dispute may include contacting the customer, if applicable, to confirm the details for that task. Hyer will work with the Customer to confirm what work was completed. Based on the findings, once Hyer has concluded its investigation, we will communicate the final decision to the Tasker.
📌 Note: The quality and accuracy of how a task is completed may be why the payment is different from what was expected. Hyer cannot force any Customer to pay for a task that was not completed or not completed to the Customer's standards.
How to Submit a Dispute?
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Open the Hyer app
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Tap the “Archive” tab to find completed tasks
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Select the task you want to dispute
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Tap “Dispute This”
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Add a clear explanation and attach supporting details (photos, time logs, messages). Include all relevant information that may help Hyer when looking into your inquiry in the comment notes (managers' names you checked in and out with or who authorized the work, when you arrived and left, etc)
When Can I Dispute a Payment?
You have up to 14 days from the task’s scheduled end time to submit a dispute.
How Long Does a Dispute Take to Resolve?
It may take anywhere from 1-5 business days to resolve a dispute, to allow our team time to investigate your claims with the customer. Depending on the situation, some disputes may take longer.
📌 Note: Disputing a task does not guarantee that a change in the amount paid out will occur. Hyer provides the platform for taskers and customers to connect, and the customer controls the money paid based on how the task was completed. Hyer also cannot guarantee the turnaround time for a dispute, as some inquiries may take longer to perform than others.