If you are attempting to take a background check, and it will not let you proceed, there are a few reasons why this could be happening:
- You have a prior account and have already run a background check on that account, and forgot the login information.
- You have a prior account with Hyer that had a completed background check that Hyer disabled.
- You have a prior Hyer account with a completed background check that you deleted.
If Checkr says anything like "something is amiss," "your background check information is invalid," or "We were unable to complete your background check with the information that you provided," it is because you have a prior account.
In any of these cases. The system will not let you proceed without Hyer Support reviewing your account, since you can have only one Hyer account. It is also prohibited to create a new account if your prior account was disabled by Hyer for any reason.
If you require assistance to see why your background check cannot be processed, please email our Hyer Support team at support@gohyer.com.
If you paid for your background check but cannot find the invitation from Checkr to start the report, check your email, including your spam or junk folder. If you are unable to locate it, let us know, and we can send it to you again.