How to Update Your Bank Account or Debit Card (Stripe Payout Method)

The instructions in this article are for 1099 Taskers only. 

W2 Taskers: W2 payments are not paid through Stripe. Review this article if you are a W2 Tasker: How do I Change my Payroll Bank Account with Ascen for W2 Tasks?

1099 Taskers: Follow the steps below to update the bank account or debit card connected to Stripe.

Your payout method is the bank account or debit card Stripe uses to send your 1099 earnings. Note that Stripe and Hyer do not use the term Direct Deposit for your 1099 Stripe payout method. Direct Deposits only apply to Ascen and W2 tasks. 

How to edit your bank account or debit card information in Stripe.

Follow the steps below. Stripe may send you a verification code to confirm your identity before allowing changes to your payout information.

1. Open the Hyer app and tap the Settings icon in the upper-left-hand corner
2. Tap 'Payment Hub'
3. Tap 'Payout History (Stripe Account)'
4. Log in to your Stripe dashboard
5. To the left of the Hyer App logo, you will see another 'Settings' hamburger (three stacked horizontal lines). This is Stripe's Dashboard settings. Tap the settings icon.
6. From that menu, select the 'Settings' option next to the profile icon
7. You will automatically be under the 'Business Details' section. Scroll down until you see the 'Payment details' section
8. Next to your payout method, tap either the three dots (•••) or the word 'Edit' next to the payout method that you want to update and follow the prompts to update it. 
9. Follow the prompts to update your bank or debit card info, then save!
   • Stripe may ask you to:
     • Verify your old bank account or debit card information (if you don't have this option, they may ask you to verify your identity)
     • Request that you complete a secure identity check before updating (or removing a payout method)

Why am I seeing different security steps?

• If you are adding a Bank Account:
  • First-time payout? Stripe should let you enter your new bank details instantly.
  • Received payouts before? Stripe will ask you to enter your old bank account routing and account numbers first to verify it is really you.
• If you are adding a Debit Card:
  • Since debit cards allow for instant payouts, Stripe will frequently ask you to verify your Identity by taking a live photo of a government ID (like a driver's license).

Troubleshooting and Common Issues

"I don't remember my old bank account details to change it!"

• If Stripe asks for your old bank details and you don't know them, look for a small link on the screen that says "Verify your identity instead" or "Can't verify this account?". Clicking this will allow you to bypass the old bank info by securely uploading a photo of your ID instead.

 "Stripe is asking for my ID, but the upload keeps freezing or getting rejected."

• If your ID verification fails, it may be because the information on your ID does not match what Stripe has on file. Go back to your Stripe Business Details and check your Personal details section. Make sure your information matches your physical ID before trying the upload again.

Trying to replace your Default payout method?

Stripe may not allow you to remove your current default bank account or debit card until you add another payout method. Add the new payout method first, then follow Stripe's prompts to make the change.

What if Stripe asks for old bank account information I don't have?

If Stripe asks you to verify an old bank account that you no longer have access to, look for the option to verify your identity instead and follow the prompts.

Stripe may require identity verification before allowing changes to payout information.

Having trouble accessing Stripe?

Do you have access to your Stripe email, but have lost access to your old phone number?

• See this article: Lost Access to Your Stripe Phone Number but Still Have Your Email

Can't access either your Stripe phone number or email?
🚨 Do not delete your Hyer account or create a new Stripe account. This will not restore access to your existing Stripe account and may create additional account problems. Email Hyer Support for assistance by emailing us at support@gohyer.com.