If you no longer have access to the phone number connected to your Stripe account but still have access to your Stripe email address, you may be able to sign in using email verification.
How to Sign In to Stripe Using Your Email (lost access to phone)
- Open the Hyer app and tap Settings.
- Tap 'Payment Hub'.
- Tap 'Payout History (Stripe Account)'.
- Enter the email address associated with the Stripe account connected to your active Hyer account.
- When Stripe displays 'We sent a text to your phone,' tap 'Sign in another way.'
- Select 'Send a code to your email' and tap 'Continue'.
- Check your email for the verification code from Stripe.
- Enter the verification code to access your Stripe Dashboard.
📌 Don't know which email address to use? You must enter the email associated with the Stripe account connected to your active Hyer account. If you're unsure which email to use or if it isn't working, contact Hyer Support at support@gohyer.com.
Update Your Phone Number Immediately
Once you have access to your Stripe Dashboard, update your phone number as soon as possible so you can use it for future Stripe verification. See How to Update Your Phone Number or Email Address in the Hyer App and Stripe
📌 Important: Updating your phone number in Stripe does not update the phone number in your Hyer account. If your phone number has changed, make sure you update it in both places.
What about the “I Don't Have Access to My Phone Number” button?
If you still have access to your Stripe email, use Sign in another way and select the email verification option.
The I don't have access to my phone number option starts Stripe's phone-number recovery process. If Stripe cannot complete the recovery process, or their system won't allow you, you may be directed to contact Stripe Support.
What If “Sign In Another Way” Doesn't Work?
If Stripe does not give you the option to verify via email, or you cannot access your account, contact Hyer Support before taking any other action.
Hyer Support can confirm the Stripe account information associated with your active Hyer account. If Stripe Support is needed, we'll provide the specific instructions and account information you'll need so Stripe can locate your Hyer-connected Stripe Express account and assist you.
🚨 Do not delete your Hyer account or create a new Stripe account. This will not restore access to your existing Stripe account and may create additional account problems. Email Hyer Support for assistance at support@gohyer.com.