CUSTOMER SUCCESS POINTERS ON USING THE HYER APP!
If you are new to Hyer or just need a refresher on best practices for using the App, here are some best practices to help you have a great experience on the app. If you have questions that may not be covered on this list, please feel free to contact Customer Support.
WHEN TO USE HYER ASSIST AND ISSUE BREACHES
TASKER NO-SHOWS
If a Tasker no-shows a task, you can provide a breach using Hyer Assist. You can also reach out via the Tasker chat to ask them if they are still coming. Click here to learn more about what to do in this situation.
TASKER IS NOT FOLLOWING THE DRESS CODE GUIDELINES
There are a few different things you can do in this scenario. Click here to know your options.
TASKER DOES A POOR JOB
It may take a few times for the Tasker to get into the swing of things, especially if they are new. Keeping excellent communication with the Tasker during the task and providing directions on how to do the task properly will help the Tasker know your expectations. If the situation calls for a breach, you can use Hyer Assist. We also suggest that you use Profile Notes so other managers in your network know the experience you have had with that Tasker.
BREACHES - WHAT ARE THEY, AND HOW DO THEY WORK?
Click on this article to learn how to use breaches and how it affects the Tasker.
WHEN SHOULD I USE HYER ASSIST?
There are many circumstances where you should and should not use Hyer Assist. Click here for an article explaining when to use it, and click here to view an additional video.
ISSUES WITH A TASK/TASKER
TASKER SHOWS UP, AND THEY WERE NOT SCHEDULED FOR A TASK
There may be times when a Tasker shows up, but they were not scheduled for a task. That Tasker either needs to be assigned to a task or sent home. Click here to learn more.
DO I NEED TO NOTIFY HYER IF A TASK IS REMOVED FROM THE PREMISES?
Yes! Please let us know if there have been any concerns with a Tasker, including a Tasker being removed from the premises. You may contact your dedicated Hyer Representative (if applicable) or Customer Support for this.
TASKER WON’T STOP TEXTING YOU
If a Tasker has your phone number and won’t stop texting you, you can block them from your mobile device. We also recommend letting Customer Support know what is occurring as well in case Hyer needs to take further action or reach out and warn the Tasker.
TASKER BRINGS A FRIEND TO WORK WITH THEM
Taskers are not allowed to bring a buddy/friend to work with them. Click here to learn how it may put that individual and your business at risk by letting someone buddy up.
TASKER SHOWS UP, BUT THEIR NAME IS DIFFERENT, OR YOU ARE QUESTIONING WHO THEY ARE
Document who was supposed to arrive for which Task Id and who showed up. Do NOT let them work on that task. Send them home and immediately reach out to your dedicated Hyer Representative (if applicable) and Customer Support. Taskers are not allowed to change their name on the platform or allow anyone to work in their place.
THE TASKER IS ASKING ME QUESTIONS ON THEIR PAYOUT, ACCESSING THEIR ACCOUNT, OR WHY THEIR ACCOUNT IS RESTRICTED
For any of these scenarios, direct the Tasker to reach out to Tasker Support so we can investigate their inquiry.
WHAT ELSE CAN I DO
CAN I SEND A TASKER HOME?
Yes, there are different scenarios where you may want to send a Tasker home (dress code violations, not following directions, etc.) If you are sending a Tasker home, which may cause their payment to be reduced or zeroed out, it is best practice to write to Customer Support to advise them of the situation. That way, if the Tasker reaches out to dispute the payment, Hyer can quickly work to resolve the concern because we already have knowledge of what took place. It also is best to use Hyer Assist to provide a breach if needed.
HOW TO USE INTERNAL/PROFILE NOTES FOR THE TASKER
Filling out profile notes will help increase communication for the management at your company who are using the app. If you have a great or unfavorable experience with a Tasker, it is great to note it here so others can make an informed decision when selecting Taskers for your company. Click here for more information on Profile Notes.
BEST PRACTICES:
- Have open communication with the Taskers. If they need to follow directions more or do not complete the task as directed and their payment will be lowered, that needs to be communicated to them, so they understand why the amount will be different than what they expected. Not having open communication may result in more disputes.
- What you allow the Tasker to do, they will continue to do. If the Tasker is constantly violating the dress code but is never sent home or issued a breach with Hyer Assist, they may continue to violate the dress code in the future.
- Use Hyer Assist when applicable.
- Always reach out to Customer Support with any questions.
- What information should I have when contacting Customer Support regarding a Tasker?
- When reaching out to Customer Support, please include the Task ID and the name of the Tasker you are reaching out regarding.