If you're a Customer on Hyer and need to adjust a Tasker's payment—whether they worked more or fewer hours than expected—you can do so during the payment confirmation process.
When Should I Edit a Payment?
Consider editing a payment in the following scenarios:
- Tasker Worked Less Time: If the Tasker completed the task in less time than initially agreed upon.
- Tasker Worked More Time: If the Tasker worked additional hours beyond the original agreement, possibly at the request of an on-site manager.
How do I Edit a Payment?
Follow these steps to adjust a payment:
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Review Payment Request: When you receive a notification that a Tasker has requested payment, open the request.
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Click 'Review & Verify Payment': Tap the purple button labeled 'Review & Verify Payment.'
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Adjust Payment Amount: On the 'Confirmation Completion' screen, you'll see:
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Original Posted Amount: The amount initially agreed upon.
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Requested Amount: The amount the Tasker is requesting.
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Price Difference: Displayed in orange font for easy reference.
You can edit the 'Actual (Editable)' field to reflect the correct payment amount.
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Confirm Adjustments: After making changes, click 'Review & Verify Payment' again.
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Final Review: On the next screen, review the hours and final payment amount. If further edits are needed, click the '< Back' button in the top-left corner.
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Send Payment: Once everything looks correct, click 'Send Payment.'
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Optional Feedback: If you wish to provide feedback or report an issue, select 'Share Feedback and Send Payment.' This will open Hyer Assist, allowing you to issue a breach if necessary.
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Feel free to reach out to your Field Operations representative or our support team at support@gohyer.com with any questions.