How Do I Cancel a Task and What Happens After?

There may be times when you need to cancel a task or remove a scheduled Tasker due to changes in your business needs, staffing requirements, or task availability.

When canceling, it's important to select the appropriate option and cancellation reason to avoid unnecessarily issuing a breach to the Tasker's account. If canceling a task the same day, please use the chat to explain why to the Tasker.

How Do I Cancel a Scheduled Tasker? 

See screenshots at the bottom of the article.

1. Open the task in the Hyer app.
2. Tap the three dots (...) in the upper-right corner.
3. Select one of the following options:
   • Cancel This Tasker: Removes the scheduled Tasker but keeps the task open for other applicants.
   • Cancel This Tasker and Delete Task: Removes the scheduled Tasker and deletes the task so no other Taskers can apply.
4. Select the appropriate cancellation reason.
5. Provide an explanation for the cancellation.
6. Tap Submit to complete the cancellation.

How Do I Cancel a Tasker Without Giving Them a Breach?

If you are canceling a Tasker for reasons unrelated to their performance or behavior, select Unschedule Tasker; No Policy Breach as the cancellation reason. See screenshots at the bottom of the article.

Examples include:

• A shipment did not arrive as expected.
• There is no work available for the Tasker.
• Your business needs have changed, and the task is no longer required.
• You need to reschedule the work for another day.

Important: Selecting another cancellation reason will result in a breach being issued to the Tasker's account.

Breaches can negatively affect a Tasker's account and may result in restrictions on their ability to apply for future tasks.

What Happens When I Cancel a Task?

Once the cancellation is submitted:

• The Tasker receives a notification that their scheduled task has been canceled.
• The canceled task moves to the Archived section of the Tasker's app.
• If you selected Cancel This Tasker, the task remains available for other applicants.
• If you selected Cancel This Tasker and Delete Task, the task is removed, so no additional Taskers can apply.

What If I Need the Tasker to Return on Another Day?

If your business needs change and you would like the Tasker to return on a different date:

1. Cancel the original scheduled task using the 'unschedule tasker; no olicy breach' reason.
2. Create a new task for the correct date and time.
3. Send the Tasker a private offer if you would like to invite them back.

Remember: Taskers may only work tasks they are officially scheduled to complete in the Hyer app.

Best Practices for Canceling Tasks

Whenever possible:

• Cancel tasks as soon as you know the work is no longer needed.
• Avoid last-minute cancellations that may unnecessarily inconvenience Taskers.
• Use the appropriate cancellation reason to prevent incorrect breaches.
• Review your staffing needs before posting tasks to reduce unnecessary cancellations.
• Avoid repeatedly leaving tasks open without selecting Taskers.

Frequent or last-minute cancellations can affect your task fill rate and may discourage Taskers from applying for future opportunities.

If you frequently need to adjust or cancel tasks, contact your Field Operations liaison or Hyer Customer Support at support@gohyer.com for assistance with your scheduling strategy.