🚨 Important: Your Hyer and Stripe account information must be updated separately. Updating your phone number or email in Hyer does not update it in Stripe, and updating it in Stripe does not update Hyer.
It is important to keep your phone number and email address up to date in both your Hyer app profile and your Stripe account. Keeping this information current helps prevent account access issues and ensures you can receive verification codes and manage your Stripe account.
📌 If you are a W2 Tasker through Ascen and need to update your information, see this article: How to Update Phone Number or Email Address in Ascen
Do NOT delete your account if you experience an issue! You cannot create or use a new account. Immediately contact Hyer Support by emailing us at support@gohyer.com.
Updating Phone Number or Email in the Hyer App
- Tap the Settings icon (upper left-hand corner of the Hyer app)
- Select 'Account Information'.
- Tap on the pencil icon next to the phone number or email that you need to update.
- Enter your NEW information.
- This will generate a code (via SMS/Text or email, depending on what you are updating).
- Enter the verification code sent to your new number or email, and tap submit.
Updating Phone Number or Email with Stripe
How to Log In to your Stripe dashboard
- Open the Hyer app and tap Settings.
- Tap Payment Hub.
- Tap Payout History (Stripe Account).
- Enter the email address associated with your Stripe account. Stripe will send a verification code to the phone number associated with your account. Enter the verification code to access your Stripe Dashboard.
📌 Don't know which email to use to log in?
You must enter the email associated with the Stripe account connected to your active Hyer account. If you're unsure which email to use or the email isn't working, contact Hyer Support (support@gohyer.com).
📌 No longer have access to the phone number connected to your Stripe account?
See Lost Access to Your Stripe Phone Number but Still Have Your Email? for instructions on accessing your account.
How to Update your Personal Information (Email and Phone) in Stripe
- Tap the Settings icon (upper left-hand corner of the Stripe dashboard).
- Select the 'Profile Settings' icon.
- Under the header 'Settings' there are two tabs ('Business details' and 'Profile settings'. Tap the 'Profile settings' option.
- Tap the word 'Edit' next to your mobile phone or email and follow the prompts to update your information.
📌 Important Notes
- Make sure you don't have any spaces before or after your email.
- Do NOT add a '1' in front of your phone number (must be a US phone number)
- If you do not get the verification code in your email, check your spam or promotion folder.