If this happens, immediately reach out to Customer Support. You also will need to check to see if that Tasker is actually scheduled for a task or not. Remember that Taskers should never be allowed to work on a task that they are not scheduled for.
It is imperative to make sure you only allow Scheduled Taskers to work on a task. See 👉 this article for more information.
Reasons why this may happen:
- Tasker doesn't know how to log in or forgot their password.
- The Tasker is Restricted (means they received a breach from a previous task which would have canceled any scheduled tasks.)
- The Tasker has been Permanently disabled from the platform and is attempting to work a task still.