Important
Do NOT use Hyer Assist, Internal Notes, or the Chat for login or prompt-related issues; doing so may breach the Tasker’s account. Instead, email us immediately at support@gohyer.com so we can research the problem.
Things to Check
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Connectivity.
- Make sure they have good cellular service or are connected to WiFi.
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Confirm they are logging into the Tasker side of the app.
- Make sure your Tasker is logged into the Tasker version of the Hyer app (not the Customer side). Remember that Taskers should never be allowed to work on a task that they are not scheduled for.
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Forgot Password?
- If they can’t log in, have them use “Forgot Password?” to reset their password to the email on their account. If they are not getting the reset link, they may be using the wrong email or phone number.
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Ensure they are a Scheduled Tasker.
- Make sure the Tasker is actually scheduled by your company to work a task at that time. They may not be scheduled.
- See this article for more info: What to do if a Tasker shows up but they aren't Scheduled
Reasons why this may be happening
If they can’t log in, they may be using the incorrect password, or they may be restricted from working.
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Poor connectivity: Weak cellular service or no Wi-Fi prevents prompts/GPS from loading.
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Incorrect login: The Tasker may be using the wrong email or password.
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Restricted account: The Tasker has an active restriction (often due to a prior breach) and cannot use the app until the restriction is lifted.
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Permanently disabled: The Tasker has been permanently disabled from the platform, which means they are not a Tasker and are no longer associated with Hyer.