Stripe is required to verify the identity of people receiving payouts.
If Stripe asks you to verify your identity, complete the requested steps as soon as possible. Until verification is complete, Stripe may delay or hold your payouts. This is also important, as you cannot get a 1099 (if eligible) at the end of the year if this is not complete. Having your verification done and information updated also allows you to log back in if you are locked out of Stripe or if your email and phone number change. Click here to learn more.
Follow these steps to confirm/verify your identity:
- Open the Hyer App and go to Settings (top left-hand corner)
- Click on 'Account Information'
- Select 'Payout History (Stripe Account)' under the 'Payment' header
- Log In to Stripe
- Select Settings in the top left-hand side of the Stripe dashboard
- Scroll down and select 'Settings'
- Scroll down to the 'Personal Details' section and update your date of birth, address, and social security number, as well as verify your identity.
If you still need assistance verifying your Stripe account, please contact Stripe Support by clicking here. Before reaching out to Stripe support, you will need to ask Hyer support (support@gohyer.com) to provide you with your Hyer Express Connected Account ID.
Stripe rejected my ID
Make sure your ID is:
- Current (not expired)
- Clear and readable
- Uploaded in color
- Not cropped
- Matches the information on your Stripe account
- Click here for more information