Having trouble logging in, need to reset your password, or want to know the password requirements? Use the information below for help with your Hyer account.
🚨 Never share your Hyer login information with anyone. Each person should use their own account and login credentials.
🔐Password Requirements
All new Hyer passwords must:
- Be at least 8 characters long
- Include at least one lowercase letter (a–z)
- Include at least one uppercase letter (A–Z)
- Include at least one number (0–9)
- Include at least one special character, such as:
! @ # - _ - ⚠️ Important: A question mark (?) is not considered a valid special character.
🔁 How to Reset or Change your Password (Hyer Taskers and Customers)
If you forgot your password or simply want to change it:
- Log out of the Hyer app if you are currently logged in.
- To log out of the Hyer app, tap the settings icon in the upper left-hand corner, and then tap ‘Log Out.’
- From the login screen, select ‘Forgot Your Password?’
- Enter the email address associated with your Hyer account.
- If you do not have access to that email to receive the code, still enter the email and then tap the link that says ‘Tap to receive reset link via SMS’.
- Submit the request and check your email for the password reset instructions.
- Create a new password that meets the password requirements above.
🚫 Can’t Log In?
Before contacting Support, try these quick troubleshooting steps.
- Make sure you're using the correct side of the app (Tasker or Business)
- Check your email address
- Make sure you're entering the email address associated with your Hyer account and that it is spelled correctly. (If you're having trouble, manually type your email address instead of using your phone's autofill.)
🔒 Lost access to both your phone number and email?
You'll need help from Hyer Support to regain access to your account. Email us at support@gohyer.com and include as much information as possible about the issue you're experiencing, including any error messages you see. This will help Support troubleshoot your account more quickly.
When contacting Support, provide:
- Your first and last name
- The email address associated with your account
- Your phone number
- Your previous email or phone number, if either has recently changed
- Your date of birth and the last four digits of your SSN.
⚠️IMPORTANT⚠️ Do NOT delete your Hyer account because you're having trouble logging in.
Deleting your account is a permanent action and will not fix a login or password problem. The system will not allow you to create a new account, so do not delete your account if you are experiencing issues. Email Hyer Support for help at support@gohyer.com