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What Happens if I Cancel a Scheduled Task?

Updated

There are times when you will need to cancel a scheduled task. Things you should know if you can't make it to a task that you are scheduled for:

  1. If you cancel a scheduled task within 6 hours of the start time, it will be a breach of your account and that task will receive a zero-star rating.
  2. If a Customer selects/schedules you for a task with less than 6 hours until the start time and cancels this task, you will not incur a breach.
  3. If you accept a Private task within 6 hours and then cancel or no-show, you will still receive a breach.

What if I forget to cancel the task and don't let the Customer know?

Not showing up to a scheduled task (no matter the time of the task or when you were scheduled for it) will result in a no-show, and your account will receive a breach.

Best Practice

The best practice is always to let the Customer know you can't make it by using the in-app chat feature and then cancel the task.  It is not the Customer's responsibility to cancel a task for you. Keep in mind that even if you reach out to the Customer, you may still receive a breach of your account. Reaching out lets the Customer know why you are canceling and will help maintain a good relationship with them, but does not prevent a breach.

For more information, see these help center articles: 

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