Hyer's rating system allows Customers and Taskers to provide feedback about their experiences after completing a task. Ratings help maintain transparency and provide valuable information about users on the Hyer platform.
How Does the Rating System Work?
After a task is completed, both the Customer and Tasker have the opportunity to rate their experience.
Ratings are based on a five-star scale, with five stars being the highest.
Individual ratings are used to calculate an overall rating, which is displayed on the user's profile. If the comments are inappropriate, you will have the option to Report the abuse by pressing the 'Report' button.
How Do I View My Ratings and Reviews?
- Open the Hyer app.
- Tap Profile in the bottom-right corner.
- Your overall rating appears below your profile photo and further down, you will see the review breakdown and have the option to mark the review as public or private.
Can a Tasker Receive an Automatic Rating?
Yes. In the case that a Tasker is marked as a no-show, or they cancel the task late, they automatically receive a zero-star rating for that task.
Why Are Ratings Important?
Ratings help Customers make informed decisions when selecting Taskers and provide feedback about the experience.
Providing accurate and honest ratings helps maintain accountability and encourages positive experiences across the Hyer platform.
What Can I Rate a Tasker On?
Customers can rate Taskers in four categories:
- Courtesy: Professionalism, respectfulness, and communication.
- Quality: Following instructions, completing work as expected, and staying organized.
- Suitable Dress: Dress code or appearance requirements listed in the task.
- Punctuality: Arriving on time and being ready to begin working.
Each category is rated on a scale of one to five stars.
Can I Leave a Written Review?
Yes. In addition to providing a star rating, you can leave written feedback about your experience.
Written feedback may be selected by the person who was reviewed as a public or private comment on their profile.
Public reviews are visible to other users viewing the profile, while private feedback is not publicly displayed.
If you have any questions about ratings or reviews, please email us at support@gohyer.com.