Taskers may cancel tasks for multiple reasons. At times they may reach out to you in the chat or call you if your phone number is visible and explain why, and other times, they may simply cancel the task.
What happens when a Tasker cancels the task?
On the Tasker's end, the task will move to their archived tasks and show a task status of “Canceled.” On your end, you will receive a notification 🔔️ in alerts, and after clicking on it, you can select another Tasker for that specific task.
What if I schedule a Task with Less than 6 hours' notice, and the Tasker cancels?
When You schedule a Tasker with Less than 6 hours notice, and the Tasker cancels, they will Not receive a breach. This is because they were scheduled so close to the start time, and the Tasker may not have had time to make arrangements to go to the task. If the Tasker no-shows in this instance, the same would apply that they would not receive a breach. This is why it is best practice to select a Tasker quickly to ensure your task gets filled, and if a Tasker cannot make it, you have time to select another one.
Example: A Tasker applies for a task that starts at 🕔️ 5 a.m. on Friday. At 11 p.m. 🕚️ on Thursday, the manager selects this Tasker. If the Tasker cancels this, they won’t be penalized because they may not have had enough time to prep since it was last minute and within 6 hours.
What if a Tasker is scheduled for a task and selected with More than 6 hours' notice, and then the Tasker cancels within 6 hours from the start time of that task?
They will receive a breach on their account, and their account may become restricted because they were selected far enough in advance and did not cancel with enough notice.
To learn more about breaches, click 👉️ here.
What should I do if a Tasker cancels a task? Can I get someone else to fill the task?
Absolutely! Select another Tasker that applied. Pro Tip: If it is close to the task's start time, it may be helpful to edit (push out) the start time of the task and to send the newly selected Tasker a message through chat or call them to help notify the Tasker that they were selected.
The Tasker should never reach out to you to ask you to cancel a task for them to avoid receiving a breach. However, if the Tasker does reach out, it is up to your discretion if you choose to cancel the task for them and mark it where they won’t get a breach. You may also advise the Tasker that they must cancel it on their end.